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We understand that every business faces unique revenue challenges. Our ASSESSMENT process helps identify your specific needs and develop customized solutions to boost your revenue.

Once a mutually agreed upon approach is defined we proceed with an ENGAGEMENT to chart a course towards revenue growth.

We understand that every business faces unique revenue challenges. Our ASSESSMENT process helps identify your specific needs and develop customized solutions to boost your revenue.

Once a mutually agreed upon approach is defined we proceed with an ENGAGEMENT to chart a course towards revenue growth.

We understand that every business faces unique revenue challenges. Our ASSESSMENT process helps identify your specific needs and develop customized solutions to boost your revenue.

Once a mutually agreed upon approach is defined we proceed with an ENGAGEMENT to chart a course towards revenue growth.

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Why a Lack of Customer Insights Is Holding Your Sales Back

Aug 1, 2024

2 min read

In today’s data-driven world, having deep insights into your customers is no longer optional—it's essential for success. However, many SaaS and tech companies struggle with gaining and using customer data. 


The Challenge: Lack of Customer Insights


Without a clear understanding of customer behavior, preferences, and needs, sales teams are flying blind. This can lead to ineffective messaging and wasted efforts on accounts that aren’t a good fit. Salespeople spend 17% of their time researching leads*, often due to a lack of clear insights into their target accounts.


Data-Driven Targeting


By leveraging deep customer insights, sales teams can focus on the right accounts and tailor their messaging to resonate with each prospect’s unique needs. Research shows that sales teams using data to prioritize leads are 20% more likely to close deals*, proving the value of customer insights in the sales process.


The Impact of Lacking Insights


Operating without deep customer insights can have serious consequences:


  • Ineffective Outreach: Messaging that doesn’t align with customer needs results in lower engagement rates. It has been proven that 30% of sales emails are ignored because they aren’t relevant to the recipient’s needs*.


  • Wasted Resources: Without the right data, your team may spend valuable time and resources pursuing accounts that are unlikely to convert.


  • Longer Sales Cycles: Lack of customer insights leads to unfocused efforts, dragging out the sales cycle. Sales cycles can be shortened by 23% when data is used to guide prospecting efforts*.


The Path Forward: Invest in Customer Data for Better Targeting


SaaS and tech companies need to invest in data-driven tools and strategies to overcome the challenge of limited customer insights. Every B2B product and solution provider should have a framework for gathering and utilizing customer data to improve targeting, engagement, and conversion rates. 


Beyond Solutions, a Strategic Partnership


Engaging The Rinna Group goes beyond simply acquiring solutions. You gain access to a wealth of expertise, experience, and proven methodologies.


We effectively augment your in-house team without a W2 commitment.  We work as an extension of your company, collaborating to achieve your unique growth objectives.


Remember, you're not alone in this journey. Let's partner to transform your challenges into stepping stones for fueling your revenue growth!


*HubSpot

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